The first malicious crypto mining equipment seller that I have set my eyes upon is Miners.eu. There are many acts and practices of theirs that are beyond malevolent and ill-natured and we are going to be showcasing them below, so that everyone can know what we are dealing with. I have made numerous orders from them, and every time something goes wrong, and not just a minor thing at that. Many times, the machines that I have ordered from them have gone missing, were not as described in the listing or were delivered faulty and with missing parts. After a few of these cases I have decided to no longer have any kind of business with them.
We have many points to cover, so let’s begin with the refurbished, faulty and downright broken equipment that they are selling.
In a few of the orders that did make it to me, despite the multiple delays, the miners I ordered (specifically some of the latest Antminer models) were very obviously already used for some time before they were packed and sent to me. A good percentage were overclocked a bit too hard and had ended up partly dysfunctional or straight broken and unusable. In any case, this is absolutely unacceptable for a company that is advertising brand new crypto mining hardware and equipment. If that just happened to be an absurdly rare occurrence, I would have let it go and make do with a simple replacement from their side. Not only did they refuse to replace my clearly faulty equipment, I also found out that this isn’t the first time this has happened to somebody.
This leads me to my second point, dropshipping.
More specifically, operating on a dropshipping principle when claiming to have stock at your store. When I asked miners.eu whether they have the miners in stock, in their store, they were eager to answer positively. After patiently waiting out the deliver process, you could easily see on the label that it is shipped from China, and not from the Netherlands. And if that wasn’t obvious enough, you could also look at the shipping cost and customs fees. Let’s not even mention that some packages would be delivered with missing parts, that were included in the price, but apparently not in the order. When asked about that they would insist that it is there. They even state that you can visit them, with an appointment, but no matter how many times I tried to schedule one there was never the opportunity to do so, and as far as my knowledge goes, the situation is the same for everybody else. Clear red flags.
Now onto my third point, warrant.
Do they sell their machines with warranty? -Of course, they do. However, this isn’t the kind of warranty you would expect from a professional and legitimate company. When you ask them about the warranty, if you were unlucky enough to need it, they will first tell you to ship them back the hardware that is faulty. In normal circumstances that would be perfectly fine so that they can fix it, however they ask you to ship it back to China, and here is where the issues begin. First, expect to pay shipping once again, to and from the “repair center”, and on top of that to pay customs fees again. Forget about the idea of whatever was broken to be fixed, you would be lucky if you get back the same machine In the same condition that you sent it in. The most common problem I have seen people run into when sending their equipment for repairs is that what is returned is a different machine, once again already used and most often faulty in some way, be it the same or different from the one you sent out. Another common outcome is the miner that you have sent them “getting lost” somewhere along the way, even though tracking shows that it had reached its destination.
When it comes to their online presence and opinions about them, things get worse.
First you can take a look at their TrustPilot, which is filled with bad reviews. There are, of course, good ones as well, which are usually removed within three days because they are fake and created by new accounts, unfortunately some bypass that and stay for a while, but still you can clearly spot the fake ones due to their content, and the fact that its their only review on TrustPilot (I wonder why). Second, you can check the opinions about them in other popular crypto spots such as Bitcointalk.org and Reddit. Most of these speak for themselves, many customers that have been lied to and stolen from, in countless ways. Everything described above is not only my experience, but also that of many more of their clients that have paid with crypto so that they may spin things in their favor. You can even look it up yourself and you will find the same results.
Regarding their service and support.
As I have mentioned above, I made multiple attempts at scheduling an appointment for a meeting at their address, so that I may ask them just what is going on with the crypto mining equipment that they are selling and why so many issues arise even for something as simple as getting my miners delivered. Not once were they able to properly schedule an appointment with me, or give adequate reasons for their inability to do so. To top it all off their “support” is as rude as can be, not providing any actual help, not to mention they aren’t even knowledgeable of the machines that they are selling. On numerous occasions I have called or emailed them in order to get some assistance, or ask them why some cables are missing, but never did I get any help from them in any way. Nothing but lies and fake promises.